Customer and citizen value
Customer and citizen value
Sustainability

Customer and citizen value

Being close to society

We are an omnicommerce logistics group, but first and foremost a company that has a key role in society, in Belgium and internationally. Our mission is to bring and keep people and communities together, regardless of physical distance. We do our utmost to satisfy our customers, suppliers and providers in Belgium and abroad by developing services that fulfil their current and future needs.

Our achievements in figures

Customer and citizen value

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85 %

Customer satisfaction score Belgium

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4,000+

Total number of Pick-up points

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3.85

Registered consumer delivery preferences

Sustainable development goals

The goals set by the United Nations show us how to proceed to create a better, more sustainable future for all by 2030. These goals address the global challenges and are intertwined with the ESG strategy for bnode.

  • Quality education
    Quality education

    Quality education

    Education promotes socioeconomic mobility and is a pathway out of poverty. It is the bedrock of improving people’s lives and sustainable development.

  • Industry, innovation and infrastructure
    Industry, innovation and infrastructure

    Industry, innovation and infrastructure

    Sustainable industrialization that benefits all, together with innovation and infrastructure, can unlock dynamic, competitive forces that create employment and income. 

  • Sustainable cities and communities
    Sustainable cities and communities

    Sustainable cities and communities

    By working closely with our suppliers, providers, customers and communities, we help make cities and communities inclusive, safe, resilient and sustainable. 

Recent Initiatives


  1. Clapping in solidarity

    Our employees raise 25,000 euros for the charity DigitalForYouth.

  2. PUDO – convenient and sustainable

    Convenient and sustainable solutions

  3. My bpost app

    My bpost app is currently rated as the best productivity app in Belgium

Documents

bnode conducts a study among its leading suppliers and providers to get a better handle on their sustainability vision and results (Ecovadis methodology)

Issues raised

  • Business continuity
  • Ethics and diversity
  • Green fleet
  • Responsible products and services
  • Responsible and sustainable procurement