Head of IT Infrastructure Services & Operations

At Bnode (formerly bpostgroup), we're modernising our IT infrastructure to support the digital transformation of our international organisation.

We're looking for an experienced Head of Infrastructure Services & Operations to lead the stability, security, operational excellence and continuous evolution of our data centre, cloud and middleware infrastructure.

You'll manage multidisciplinary technical teams and external service providers, ensuring our infrastructure remains secure, reliable and scalable.

This role combines infrastructure operations, service ownership, team leadership and supplier management, with a strong focus on modernisation, automation and AI-driven operations.

Your responsibilities

Infrastructure Services & Operations

• Define and manage the infrastructure and middleware operations strategy in collaboration with Cloud & Platform Engineering.

• Oversee on-premises infrastructure, data centres, private cloud and public cloud environments (AWS, Azure).

• Manage infrastructure services, including backup, disaster recovery, middleware, integration platforms and monitoring/observability solutions.

• Oversee security services, including IAM, firewalls and vulnerability management.

• Drive infrastructure modernisation, cloud adoption and migration programmes across the Group.

Service Delivery & Operational Excellence

• Define, monitor and manage SLAs across infrastructure and security services.

• Oversee incident, problem and change management, ensuring service reliability and continuity.

• Lead service reviews, identify performance gaps and implement corrective actions.

• Drive operational improvements through automation, AIOps and AI-enabled infrastructure operations.

• Develop improvement roadmaps to reduce technical debt and strengthen infrastructure resilience.

Team Leadership & Supplier Management

• Lead and develop multidisciplinary infrastructure teams.

• Coordinate internal teams and external managed services providers across infrastructure, cloud and security operations.

• Manage operational priorities, resources, supplier performance and escalations.

• Collaborate with ICT leadership, Enterprise Architecture, Cybersecurity and business stakeholders.

Governance & Financial Management

• Manage infrastructure budgets, operational costs and optimisation initiatives.

• Lead FinOps practices and cloud cost governance across the Group.

• Ensure compliance with security policies and regulatory requirements.

• Oversee supplier contracts, licensing and vendor governance.

Technical expertise

• 10+ years of experience in enterprise IT infrastructure and operations.

• Strong knowledge of data centres, hybrid infrastructure, private cloud and public cloud environments.

• Experience with AWS and/or Microsoft Azure, including cloud operations and governance.

• Solid understanding of servers, virtualisation, storage, networking, backup and disaster recovery.

• Knowledge of infrastructure security (IAM, firewalls, vulnerability management).

• Familiarity with middleware, integration platforms and monitoring/observability tools.

• Strong understanding of ITIL, SLAs, incident, problem and change management.

• Experience with infrastructure transformation, cloud migrations and automation.

• Knowledge of AIOps, FinOps and managed services contracts.

Leadership & Management

• 7+ years of experience leading technical infrastructure teams.

• Proven experience managing outsourced infrastructure services and external providers.

• Strong organisational, communication and stakeholder management skills.

• Pragmatic, structured and autonomous, with a strong sense of ownership.

Education & Languages

• Master's degree or bachelor's degree with equivalent experience.

• Fluent in Dutch or French, with excellent written and spoken English.

What we offer

At Bnode, you'll work in a complex international technology environment undergoing significant transformation.

You'll lead experienced technical teams and contribute to major initiatives in hybrid cloud modernisation, infrastructure resilience and automation.

We offer a challenging management role, professional development opportunities and a competitive remuneration package aligned with your experience and responsibilities.

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €10 per working day 
• Hospitalization-, group- and disability insurances 
• A phone subscription, including 25GB data 
• A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours 
• Possibility to enter the Federal Mobility plan 
• Work/life balance, thanks to flexible working hours and the possibility to work from home  
• 20 days of statutory leave and 7 additional extralegal days off  
• An end-of-year and performance-based bonus and double holiday pay  
• Many benefits from more than 100 Bpost-partners